Diligenz - At the intersection of speed and accuracy.

Q	What does CSC Diligenz do?

CSC Diligenz is the pioneer and leading provider of Web-based due diligence services. Its state-of-the-art Web solution enables clients to perform the following services: Uniform Commercial Code (UCC) searches and document retrieval, UCC filings and expiration tracking, UCC debtor tracking with automatic updates, corporate tracking, corporate name verification searches, federal and state tax and judgment liens, corporate document retrieval, bankruptcy searches, business credit reports, litigation searches, flood determinations, and more.

Q	Does CSC Diligenz offer international searching and filing?

A	Yes. CSC Diligenz is capable of searching and filing in any country that offers a means of doing so. The company regularly performs these services in Canada, Puerto Rico, Guam, and Europe.

Q	What is the background of the company?

CSC Diligenz is a part of the Corporation Service Company (CSC) of Wilmington, Delaware, which was founded in 1899. CSC has been providing UCC services to the financial community since states started adopting the Uniform Commercial Code in 1942. The company has built a solid reputation based upon its long-standing experience and has grown over the years to provide UCC services to more than 25,000 financial institutions, including many of the largest lenders in the world, that depend on its UCC services. With CSC Diligenz, the company has become the recognized leader due to its unique ability to provide the best Web-based technology and flexible integration capabilities coupled with the highest level of personalized and experienced Customer Service in the industry.

Q	Where is CSC Diligenz located?

A	CSC Diligenz operates from Mukilteo, Washington. In addition, personnel are available in every state and county for manual filing and record retrieval at a moment's notice.

Q	Who owns CSC Diligenz?

A	CSC Diligenz is owned by Corporation Service Company of Wilmington, Delaware.

Q	Who uses CSC Diligenz services?

CSC Diligenz currently offers its services to a variety of clients including: banks, law firms, leasing companies, healthcare companies, factoring companies, financial institutions, asset-based lenders and other types of businesses requiring due diligence services. CSC Diligenz does not provide services for private individuals.

Q	How does CSC Diligenz help its clients manage risk?

CSC Diligenz provides tools that help its clients make better funding decisions and protect their financial interests. These include:

Proprietary keyword search logic, that finds more name variations and related records than any other system
Revised Article 9 filing "Validator" that helps prevent filing rejections and threats to lien position
Debtor and Corporate Tracking that alerts clients about changes to a borrower's status
A portfolio management system that provides a complete digital archive of all due diligence activity to help keep track of expiring filings, manage costs and review workflow

Q	How does the CSC Diligenz system comply with Revised Article 9?

Compliance with Revised Article 9 means the difference between a filing's acceptance and rejection, so the CSC Diligenz system is built to be fully compliant with the requirements of RA9 to help ensure that filings are successfully submitted. Here are some of the features that CSC Diligenz provides to make it easy to stay compliant with RA9 rules.

Use of the National Standard Form for UCC1s and UCC3s
Link to online corporate records to verify accuracy of name and organizational ID
Highlighted fields to show information required by jurisdiction (e.g., Type of Entity, Organizational ID number and State of Incorporation) and to take guessing out of the equation

Q	How current is the information CSC Diligenz provides?

A	CSC Diligenz provides the most current information available online from each jurisdiction. In instances where information is not available online, CSC Diligenz retrieves the information, digitally archives it and makes it available for its clients through its Web site.

Q	How does CSC Diligenz stay updated on the latest jurisdictional changes?

CSC Diligenz is in constant contact with jurisdictions regarding technological changes as well as changes to statutory fees and filing requirements. This enables the company to prepare for changes before they occur, make necessary changes to tools such as the filing Validator and Cost Estimator and inform its clients as soon as possible.

Q	Does CSC Diligenz offer e-filing?

Yes. CSC Diligenz offers e-filing in all available jurisdictions - more than any other service provider. These include: Alaska, Arkansas, California, Colorado, District of Columbia, Delaware, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Texas, Utah, Vermont, Washington, Wisconsin and Wyoming. CSC Diligenz adds new e-filing opportunities as soon as they become available. For the latest list of states, please contact CSC Diligenz at 1-800-858-5294.

Q	How can CSC Diligenz help me keep track of my borrowers?

CSC Diligenz offers two ways to keep track of a borrower's activities:

CSC Diligenz Debtor Tracking provides notification to clients when any new UCCs are filed on a debtor or if a filing is terminated without their knowledge so they can respond to protect their financial interest.

CSC Diligenz Corporate Tracking provides notification to clients when there is a change to the corporate record of one of their debtors. RA9 requires that the correct legal name be used to perfect a Secured Party's UCC filing. If the debtor name is changed, and it is not amended on a UCC filing within four months, a secured lender's lien position is in serious jeopardy. CSC Diligenz can automatically track and notify clients of this critical information, and any other corporate record changes, such as address change or change in standing.

Q	Does CSC Diligenz archive my complete order history? How can this help me prepare for an audit?

Yes. CSC Diligenz provides a complete digital archive and audit trail in its Document Center of all activity performed through, or imported into, the CSC Diligenz system.

Once CSC Diligenz imports all of the information that the client wants to track, the client can access all orders, with images, at any time. Queries can be run on virtually any information field (or combinations of fields) that exists in the database such as debtor name, filing number, filing date, expiration date, jurisdiction, etc.

Q	Can the CSC Diligenz system directly interface with my company's front-end loan system?

Yes. CSC Diligenz currently has interfaces with many leading front-end loan preparation systems. It also works directly with many of its clients to create custom integration between its services and its clients current loan/lease systems. These two options allow clients to create filings automatically from their system without having to retype filing information.

Q	What differentiates CSC Diligenz from its competitors?

CSC Diligenz offers the most complete and accurate package of UCC searching, filing, and document retrieval services in the industry. Some of our key differentiators include:

The largest online database of UCC records (including images) than any other source
Keyword search logic that finds more results – including misspellings, DBAs and other related information – that other "exact-name" systems commonly miss
Exclusive digital archive that stores and manages entire due diligence portfolio
NO contracts to sign, software to purchase, or setup and/or annual fees to pay before using the system
Personalized customer service from dedicated account experts
Flat-fee pricing, which means no "extra" charges or annoying surprises

Q	Does CSC Diligenz have an errors and omissions policy?

A	Yes. CSC Diligenz has a $3 million dollar gross negligence insurance policy.

Q	I would like to open an account with CSC Diligenz. How do I get started?

Contact our sales department at 1-800-858-5294. An account executive will be assigned to you who will assess your needs and suggest the most appropriate services. Once your account has been built to your specifications, your filing portfolio has been imported to the CSC Diligenz system and your personnel is trained, you can begin immediately using all the features of the Web solution.

Q	Do I have to purchase software to use CSC Diligenz services?

A	No. There is no software to purchase before you can start using CSC Diligenz services. However, your system must have an Internet browser (e.g., Internet Explorer) and Adobe Acrobat® Reader®. These tools can be downloaded for free but are required to use the CSC Diligenz Web solution.

Q	Are there any setup fees and/or annual fees to use CSC Diligenz services?

A	No. There are no setup fees and/or annual fees to use CSC Diligenz.

Q	How will I be billed for the services?

Clients are charged on a per transaction basis. Once an order is completed, clients can query for the order to determine their costs and bill them back to another source, if needed. All fees, including statutory fees, documents charges, etc. are included on a monthly invoice for convenient payment. Current balance, monthly statements and a variety of other reports are available in the Financial Center.

Q	What type of customer and technical support does CSC Diligenz provide?

The CSC Diligenz Web solution is accessible 24/7. Should you have a question or experience a technical difficulty, our business hours are from 8:00 a.m. to 9:00 p.m., Eastern Standard Time, Monday through Friday. During that time, our dedicated client service representatives are available to help you immediately - whatever the problem.